Do you provide your own cleaning supplies and equipment, or will I need to supply them?

We bring professional-grade cleaning supplies and equipment to each job. However, if you prefer eco-friendly or specialty products for your rental, we’re happy to accommodate—just let us know in advance.

What if a guest checks out and leaves the property in worse condition than usual?

We’ll inform you immediately if we encounter excessive mess or damage. Depending on the situation, additional cleaning time (and associated costs) may be required. We’ll document the condition with photos to help with any damage claims or guest disputes.

Will you stage the property for the next guest (e.g., folding towels, placing welcome amenities)?

Yes, we can arrange decorative towels, set up welcome baskets, and ensure the property looks inviting. Just let us know the specific details of how you’d like everything arranged.

How do you handle cleaning fees and pricing for smaller or larger properties?

We base our pricing on the size of the property, the number of bedrooms/bathrooms, and the complexity of cleaning. We’ll provide a customized quote once we have all the necessary details about your rental.

Are your cleaners trained in sanitizing high-touch areas to meet current health standards?

Absolutely. Our staff is trained to thoroughly disinfect doorknobs, light switches, remotes, faucets, and other high-touch surfaces using EPA-approved cleaning products.

Can you accommodate same-day check-out/check-in turnovers or last-minute bookings?

We do our best to schedule same-day turnovers if time permits. For last-minute bookings, please let us know as soon as possible so we can adjust our schedule and ensure the rental is properly cleaned before guests arrive.

How do you handle damages or maintenance issues you discover during cleaning?

If we notice broken items, leaks, or other issues, we immediately document them with photos and notify you (or the property manager) so you can decide on next steps, such as repairs or replacement before the next guest arrives.

Do you restock basic supplies like toilet paper, paper towels, and soaps?

We can restock these items if requested and if they’re provided by the property owner or included in your supply plan. We’ll let you know if stocks are running low so you can replenish in a timely manner.

How do you ensure the home is guest-ready after each cleaning?

Our cleaners follow a detailed checklist that includes disinfecting high-touch areas, making the beds with fresh linens, restocking toiletries, and doing a final walkthrough to spot any missing items or potential issues.

Will you handle the laundry for bed linens, towels, and other fabrics between guests

Yes, we typically wash and change all bed linens and towels. If on-site laundry isn’t available or the turnaround time is too short, we can arrange off-site laundry services, although extra fees may apply.